BOGOTÁ 8-11 MAY 2024

BILBAO 29/10 - 01/11 2024




Name: Fundación Industrias Creativas. (hereinafter referred to as “the company”).

VAT NUMBER: G01614494

Address: Camino de la Ventosa, 46, 1º D CP 48013 de Bilbao (Bizkaia).

Contact telephone number: 944154551. E-mail:

Tickets shall be deemed to have been sold at the registered office of the company. Buying the ticket means accepting these general terms and conditions (notwithstanding others that may be applicable if the ticket is bought through another platform and/or payment gateway owned by an entity other than the company and/or using any other method or mechanism).


By purchasing and/or holding the ticket, the user accepts all of these general conditions.


3.1. Access to the venue will be granted upon presentation of the ticket or voucher, which will be scanned for verification. The ticket or voucher may be exchanged for a wristband, card or other access mechanism, means or system. For the delivery of the access system it will be necessary to show, in addition to the ticket, the ID card (or equivalent identification document). Only one system of admission is given to each person. In no case will this mechanism be delivered without being placed on the user’s wrist by the organization’s personnel.

Access to the festival will only be granted after reading the ticket or voucher and/or showing the corresponding access system.

In order to gain access to the site, a valid ID card (or equivalent identification document) must also be shown at the entrance or access system. This document must also be shown, if requested, inside the event venue by the organiser or by the security staff of the above.

The entrance and/or the access system must be kept in perfect condition, and without any type of deterioration, in order to proceed with the access to the enclosure. In addition, if at any time during the duration of the event it is detected that a user does not have a ticket, voucher and/or access system, said user may be requested by security personnel to prove the access system used and, in case of failure to do so, and/or if the access system is not valid and/or correct, he/she may be expelled from the venue.

The system of admission is personal and untransferable.

Information will be provided, where appropriate, on the spaces and times for ticket exchange through the corresponding access system, through the website, social networks and/or the usual means of communication associated with the event.

Access to the venue will not be allowed after 3:00 AM or after the time determined for each specific event. Once this time is exceeded, no new access will be allowed, and any exit will not admit any return if the same is attempted after the indicated time.

3.2. Notwithstanding the foregoing, in the event that a cashless payment mechanism is used, whether or not linked to the access system, the access and/or payment system must be retained, as well as all the data and information associated with it, in order to refund any amounts that may be due.

3.3. Admission rights are reserved and in the following cases users will be refused admission to or removed from the venue:

– The user has no access system.

– The access system is incomplete, amended, damaged, deteriorated, broken and/or with signs of forgery.

– The user manifests an attitude that is violent, annoying or publicly incites hatred, violence, or discrimination on the grounds of birth, race, sex, religion, opinion, disability, sexual orientation, gender identity or any other social and/or personal condition or circumstance, and, in particular, the wearer who behaves in an aggressive manner, violent, disruptive and/or causes disturbances outside, at the entrance and/or inside, who carries weapons or objects susceptible of being used as such and who wears clothes, objects and/or symbols that incite violence or imply apology of activities contrary to the fundamental rights recognized in the law and the Constitution.

– The user presents symptoms of drunkenness, intoxication (apparent or potential) and/or of being consuming or having consumed drugs and/or narcotic substances.

– The exercise of the right of admission shall not entail, in any case, the denial of access on the grounds of birth, race, sex, religion, opinion, disability, sexual orientation, gender identity and/or any other personal or social circumstance or condition.

– In the event that it can reasonably be presumed that a situation of risk or danger will be created for the user or other attendees.

– Any user may be denied access or expelled from the premises in case of non-compliance with the instructions of the organization’s staff as well as those responsible for the control, surveillance and security of the event.

– There is a failure to comply with the demands and requirements relating to access to minors.

3.4. Upon entering the venue, the audience may be searched according to the Law. Access with objects that can be considered dangerous by persons in charge of access control and security of the event or prohibited under current regulations in force is not permitted.

For security reasons, admission to the venue with motorbike helmets, suitcases, bags and/or large backpacks is not permitted. Admission with smaller bags will be allowed, including handbags and small backpacks (notwithstanding that these items can be examined or checked, as provided under the foregoing paragraph). Other instances of objects that cannot be taken into the venue include: bottles, tins, laser pointers, professional photography or video devices, drones and/or weapons of any description.

3.5. Admission to the venue with food and/or drink from outside is not permitted. However, users with special needs, for health or similar reasons, must justify this in advance to the organisation for it to provide the corresponding instructions.

3.6. There shall be drink water available to users free of charge.

3.7. In any case, users are personally liable for their own actions and the consequences that could arise out of the above.


Buying a ticket involves accepting the following conditions:

4.1. Once the ticket has been purchased, it will only be exchanged or refunded in case of cancellation of the event. In other cases, no returns shall be accepted (including payments in instalments).

If the event is cancelled, customers can request reimbursement within a term of no more than 15 calendar days from the date cancellation is publicly communicated, as specified. For these purposes, cancellation is regarded as the suspension of more than half of the programme, including cancellation before the event and once the event has started.

The organisation shall not return the distribution costs that may be charged by sales channels, given the fact that the organisation is not, under any circumstances, the provider of the service sold through the sales channel or the recipient of this amount.

The amount of the ticket shall not be returned if the event is cancelled due to adverse weather conditions, natural disasters, closures of the Spanish airspace or other force majeure scenarios or similar reasons.

4.2. The organization reserves the right to alter or modify the program (both its content and its order).

4.3. The organisation does not guarantee the authenticity of the ticket if it has not been acquired at official points of sale. The organisers of the festival shall not be held responsible if a ticket is lost or stolen. The ticket must be kept by the user until the day of the event. The beneficiary of the ticket or person in whose name the ticket is customised undertakes all responsibility if any duplicates, photocopies and/or falsifications of their tickets are presented, and they shall lose all rights to admission to the event afforded by the ticket. Only the first ticket presented shall be valid, following its code is verified. Any other tickers with the same code presented afterwards shall be fully null and void.

4.4. Ticket resales are not permitted.

4.5. Holding the corresponding ticket and/or system of admission does not entitle the user, its holder and/or third parties to use such ticket and/or its content for advertising, marketing or promotional reasons (including competitions, gifts and/or draws).

In the case of events not promoted by the company, the rules established by the promoter/organizer of the corresponding event shall govern, who shall be the sole holder of rights and obligations in relation thereto.


5.1. Admission to the venue cannot be gained by minors under the age of 16, unless they are accompanied by their parents, guardians or the people who are legally responsible for them.

The accompanying person or persons accompanying the minor must present, upon entering the enclosure, as well as at any time they are required to do so inside the enclosure, ID card and family book or legal document proving the relationship with the minor, and previously fill out the following form: authorization.

Foreign nationals must provide the appropriate equivalent documents from their source country.

In case the accompanying person is not the father, mother, guardian or legal guardian of the minor, the following authorization signed by the father, mother, guardian or legal guardian must be presented, along with a photocopy of the ID of the father, mother, guardian or legal guardian and family record book.

While they are at the venue, the parents or legal guardians shall be responsible for any actions of the minor concerned, and any consequences ensuing. Meanwhile, the father, mother or legal guardian must sign an exemption from liability document, whereby s/he takes responsibility for the minor while s/he is within the venue.

5.2. In addition to the corresponding documents, the parents or legal guardians, as well as the minor, must have purchased the corresponding ticket and have a valid access system.

Notwithstanding the provisions set forth in the paragraphs above, minors of the age provided for each specific event can access the event/venue free of charge.

5.3. Current laws in force expressly prohibit the sale of alcohol and cigarettes to persons under the age of 18, and this means that persons under such age will not be able to buy alcohol or cigarettes. Minors must carry their ID at all times.

5.4. The failure to comply with the requirements provided above shall lead to the removal from the venue with no entitlement to any reimbursement of the price paid for the ticket.


For the purposes of the provisions of Organic Law 1/1982 of May 5, 1982, on civil protection of the right to honor, personal and family privacy and self-image, you are informed that your access to the venue and attendance at the event implies express consent and authorization for the capture, reproduction, distribution and publication of your image, including for promotional, advertising and/or commercial purposes, and through any media, including electronic media. Participants grant the rights of their own image, derived from their attendance to the event, for the production of audiovisual materials in any type of media (including electronic media) and for their use, exploitation and dissemination by any technical reproduction procedure or system for the exploitation of image and sound. This assignment is made free of charge and without any time or territorial limitation, in favor of the promoter and the companies of the LAST TOUR group, and in favor of the media and press authorized for the event.


All image rights and intellectual and industrial property rights related to the content of the event, as well as to the participants and attendees of the event, are reserved.

Save as expressly authorised, you cannot take photographs, film and/or record audio-visual recordings inside the venue and/or of the contents of the event, its participants and the persons attending.

Furthermore, the exploitation of any possible photographs, filming or audio-visual recordings inside the venue and/or of the contents of the event, including the list of participants and persons attending it, is prohibited.


The entire contents and elements comprising admission, the admission system and any documents and/or elements given before the above are handed over, or which are required for their acquisition, and/or associated to the above (including texts and the graphical elements associated to it -design, source code, brands, logotypes, photographs, buttons, colour combinations and, in general, any elements comprising a novel intellectual creation- as well as their presentation, structure, organisation, layout and assembly) are exclusively held by or licensed to the holder and are protected by Real Decreto Legislativo 1/1996, de 12 de abril, por el que se aprueba el texto refundido de la Ley de Propiedad Intelectual. [Royal Legislative Decree 1/1996, of 12 April, approving the redrafted text of the Intellectual Property Law]. These elements cannot be exploited, reproduced, distributed, amended, publicly communicated, assigned or transformed, unless there is an express authorisation granted by the aforesaid holder(s) of the rights. The acquisition and/or possession of the ticket and/or access system does not grant users any prerogative or ownership whatsoever over the intellectual or industrial property rights relating to the elements included therein.